Shipping policy
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Shipping Policy – Beauty by DonnaMO LLC
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
Custom wigs and made-to-order items may require additional processing time. Customers will be notified if delays occur.
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Shipping Time
Once shipped, delivery times typically range:
- U.S. Orders: 3–7 business days
- International Orders: 7–14 business days
Shipping times may vary depending on carrier delays, holidays, or high order volume.
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Tracking Information
Once your order has shipped, you will receive a tracking number via email or SMS.
Please allow up to 48 hours for tracking updates to appear.
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Shipping Disclaimer
Beauty by DonnaMO is not responsible for:
- Delays caused by shipping carriers (USPS, UPS, FedEx, etc.)
- Lost, stolen, or delayed packages once marked as delivered
- Incorrect shipping addresses provided at checkout
Please double-check your shipping information before placing your order.
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Lost or Stolen Packages
If your package is marked as delivered but not received, please:
- Check with neighbors or your local post office
- Contact the shipping carrier directly
We are not responsible for lost or stolen packages after delivery confirmation.
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Order Changes & Cancellations
Orders cannot be changed or canceled once they have been processed or shipped.